Merchant Success Manager
Shopify Plus | 2018 – Present | Waterloo, ON
Act as a strategic partner and advisor to high growth, high complexity merchants
Work with merchants to ensure they are getting the most value from the platform by matching merchant needs to technical features, back end businesses processes and advanced concepts
Support merchant business growth through strategic, tailored advice which focuses on six key business areas of conversion, acquisition, retention, brand strategy, technology and business operations
Created prototypes for merchants to help solve challenges and educate on platform capabilities
Act as an advocate and guide for merchants in the Shopify ecosystem – connecting them to parts and internal teams as needed

E-Commerce Merchandiser/Analyst
Yardistry Ltd. (Formerly Solowave Design) | 2015 – 2018 | Waterloo, ON
Administer and maintain multiple high traffic websites
Responsible for website improvements, updates and alignment with current promotions, campaigns, and overall business strategy
Lead updates and enhancement to ERP system (Microsoft Dynamics) in support of automating businesses processes.
Liaised with ERP related service providers to oversee testing and implementation of automation and integrated systems connections with high volume ecommerce trading partners
Acted as subject matter expert on matters related to ecommerce, Microsoft Dynamics and other systems such as EDI and selecting related service providers

E-Commerce Merchandising & Operations Manager
Goodness Me! Natural Food Market | 2014 – 2015 | Hamilton, ON
Helped lead, plan, design and implement enterprise level e-commerce solution to expand company’s presence across Canada
Designed and implemented systems, procedures, and policies for onboarding new suppliers and products
Assist with site improvements, enhancements and overall user experience and interaction
Effectively execute online merchandising activities to achieve sales targets
Ensuring the quality and relevance of product content and on-site search at all times
Leveraging competitor research and analytics to build and improve customer navigation and path-to-purchase

E-Commerce & Marketing Coordinator
Gunther Mele Limited | 2012 – 2014 | Brantford, ON
Managed e-commerce website with product catalog of over 4,000 SKUs
Implemented website enhancements such as mobile friendly digital catalogues, enhanced content accuracy and improved user interaction and experience
Directly responsible for the creation and consistent improvement of all web content
Updated and maintained company extranet, including content and user accounts

Direct Response Administrator 
Koolatron Corporation | 2010 – 2013 | Brantford, ON
Maintained direct responsibility for administering company e-commerce website
Produced written marketing content such as product descriptions and website copy
Managed social media implementation and initial roll out
Produced video, graphic and other multimedia content